0800 366 292
Open Monday to Friday, 8am – 7pm.
Frequently Asked Questions
Please read our FAQ before sending us a message.
The charges vary from item to item and the delivery location. XClean Doo Away is a corrosive item and incurs dangerous goods charges from most couriers. Shipping is calculated based on weight, delivery location, and the presence of any dangerous goods. It’s a complex calculation and sometimes there are errors, if you think your shipping charges in the cart are too high at checkout please give us a call on 0800 366 292.
We accept Visa & Mastercard. We also offer the option of internet banking transfer.
Auckland, Hamilton, and Tauranga, expect delivery 2-3 working days after placing your order.
Palmerston North, Whanganui, and Welling, expect delivery 3-5 working days after placing your order.
Rural Delivery (North Island) expect delivery 3-7 working days after placing your order.
South Island Cities – expect delivery 4-6 working days after placing your order.
Rural Delivery (South Island) expect delivery 4-8 working days after placing your order.
Orders placed after 10am go into the queue for fulfilment the next working day. Your item is then packaged and will leave our Hamilton warehouse the day is packed. Most items are shipped with Toll Couriers. A tracking number is emailed to you the day your item dispatches.